Frequently Asked Questions about kikry

kikry has two support channels — live chat directly on the site and email ([email protected]). Live chat gives you an immediate response, while email lets you describe your issue in detail. Both channels are available in Bengali and English.

Yes, the kikry support team is active seven days a week, 24 hours a day (24/7). Support is not closed on Eid, Puja, or any other holiday. So for any issue, at any time, just open live chat and get in touch.

Before reaching out, keep your account username or registered mobile number handy. If the issue is about a transaction, mention the time, amount, and payment method (bKash, Nagad, or Rocket). Writing a brief description of the problem in advance will make support faster and more effective.

The kikry support team is fluent in both Bengali and English. This was set up with Bangladeshi players in mind. Just write in Bengali on live chat or email and you will get proper assistance — there will be no delay due to language.

Some common warning signs are: playing repeatedly to chase losses, spending beyond your budget, hiding your gambling from family or friends, and feeling restless when you cannot play. If you notice these signs in yourself, you should take a break and seek professional help if needed. kikry places the highest importance on responsible gambling.

Yes, you can request a cooling-off period or self-exclusion. To take a temporary break, let the support team know via live chat or email; they will deactivate your account for a set period. This is a conscious and responsible decision — kikry always welcomes this step.

You can request a deposit limit to keep your budget under control. Contact the support team directly for this. The system will automatically block deposits above the specified amount — this is an effective way to maintain financial discipline.

No. kikry is for people aged 21 and above only. Age is verified at the time of account registration, and identity documents may be requested again later if needed. Gambling of any kind is strictly prohibited for minors.

The kikry VIP program has five tiers — Bronze (weekly cashback up to 0.2%), Silver (0.5%), Gold (0.7%), Platinum (1.0%), and Diamond (1.2%). The cashback rate increases as you move to higher tiers. Cashback for each tier is paid out regularly every week.

You can gradually move up by playing regularly and staying active. The more consistently you are active on the platform and the more regularly you play, the greater the chance of your tier improving. For details on specific criteria, you can ask on live chat.

Each week, a set portion of your total wagers is added to your account as cashback. The rate depends on your current VIP tier — starting from up to 0.2% at Bronze level up to a maximum of 1.2% at Diamond level. Cashback is generally credited automatically on a set day each week.

In addition to weekly cashback, members at higher VIP tiers receive priority support, special promotional offers, and early access to new features on the platform. Upon reaching the Diamond tier, a dedicated account manager may also be available. Speak to the support team for a detailed list of benefits.

kikry gives a 100% bonus on your first deposit, up to ৳5,000. For example: deposit ৳1,000 and you get another ৳1,000 as a bonus — total balance will be ৳2,000. Alternatively, deposit ৳12,000 and the bonus will be ৳5,000 (the full 100% is not available due to the cap), giving a total balance of ৳17,000.

Wagering means you must place a specified amount in bets before withdrawing bonus money. At kikry the requirement is 15 times the bonus amount — on the bonus only, not on the deposit and bonus combined. Example: ৳1,000 bonus × 15 = you must wager a total of ৳15,000 before withdrawing winnings from the bonus.

No, the welcome bonus can only be received once per account. Attempting to claim the bonus by opening multiple accounts is a violation of kikry's rules and may result in all accounts being closed. Other promotions and cashback benefits are available separately for regular players.

Yes, you can request to cancel a bonus while it is active — however, any potential winnings linked to the bonus will also be cancelled. In addition, each bonus has a set validity period; if the wagering requirement is not met within the specified time, the bonus is automatically cancelled at expiry. See the promotions page for details on the validity period.

At kikry, withdrawals are generally completed within 15 minutes to 2 hours. For a first-time withdrawal, it may take slightly longer if identity verification is required. If there is any delay, you can let the live chat team know — the support team will be able to give you an update on the progress.

The minimum withdrawal amount is ৳500. There are three withdrawal channels — bKash, Nagad, and Rocket. Money is sent directly to any of these three mobile banking services. The same minimum limit applies for each channel.

No, for security reasons withdrawals can only be made to a mobile wallet (bKash, Nagad, or Rocket) registered in the account holder's own name. Requests to send money to someone else's number are not processed. This rule is mandatory to prevent money laundering and to protect your account.

No, kikry's withdrawal process runs seven days a week, around the clock. The standard processing time remains the same at night or on weekends — 15 minutes to 2 hours. However, if there is ever a slight delay during peak hours, let the support team know.

A "Pending" status means the request is under review — this is normal. However, if more than 2 hours have passed, contact us on live chat or at [email protected]. Mention your username and the withdrawal amount and the support team will be able to check the situation quickly and update you.